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Duality Training
  Endorsed Provider - Quality assured and approved by IEP

Duality Training

Duality is a leading provider of training workshops and e-learning courses to the Employment Related Services sector.

They deliver relevant, engaging, readily-applied training aimed at boosting productivity and performance of those working in front-line roles.

Real-world case studies, tools and techniques.  Duality know ‘what works’ based on extensive industry experience and the delivery of high quality learning solutions to the employment services sector since 2002.

They provide high quality learning resources to support learners and organisations delivering Level 3 ERS qualifications.

For organisations seeking to build their own e-learning capacity, we offer assistance and a managed service for their e-learning including the set up of a learning management system, hosting, off the shelf courses and custom e-learning.

For more information please email contact@dualitytraining.co.uk or call Linda Hayworth on 07876 196219

  Key Subject Areas
  • Communications

  • Change Management

  • Customer Service

  • Employment

  • Professional Development

  • Teamwork

 

 

 

    Endorsed Courses

 For the latest dates and information, see the EVENTS CALENDAR

 
  • Effective Case Management
    This one day programme assists Employment Advisors managing complex ERS caseloads to develop their knowledge and skills to build customer motivation, ownership and engagement; select appropriate interventions; create more effective action plans; and gain progression. It provides useful, practical tools and techniques to improve performance.
     
  • Foundation Management Skills

    This programme is aimed at Team Leaders and Managers seeking to obtain the best results from their teams by developing team work, focus and accountability of team members.

    Essential stepping stones to team success are presented with proven tools, techniques and best practices to help managers improve confidence, credibility and co-operation.
     
  • Group Facilitation Skills
    This programme is aimed at those delivering group sessions to customers who wish to make sure that the participants find their sessions interesting, interactive and engaging.  It includes techniques to manage disruptions and challenging behaviours.
     
  • Proactive Client Marketing
    This one day programme assists Employment Advisors to locate suitable opportunities for their clients in the hidden job market, then succesfully promote there clients to 'qualified' employers by demonstrating value and professionally managing any concerns and objections. It helps to overcome call reluctance and provides useful, practical tools and techniques to improve performance.

  www.dualitytraining.co.uk

Duality Training Downloads

Item Name Posted By Date Posted
Effective Case Management PDF (320.03 KB) Administration 18/05/2015
Foundation Management Skills PDF (219.68 KB) Administration 18/05/2015
Group Facilitation Skills PDF (154.16 KB) Administration 18/05/2015
Proactive Client Marketing PDF (379.77 KB) Administration 18/05/2015