Accept Cookies?
Print Page   |   Contact Us   |   Sign In   |   Register
From the Top
Blog Home All Blogs
'From the Top' is the place to find news, information and expertise from the key influencers at IEP. Entries are from members of the Board, Executive Team or Fellows.

 

Search all posts for:   

 

International Relations

Posted By Heather Ette, 23 June 2017
Updated: 21 June 2017

Sharing Best Practice Across Europe – Work Ability

Sabina Trankmann, Chief Specialist at the Estonian Ministry of Social Affairs said; “We are visiting the UK to acquire experience and new ideas regarding bringing people with reduced Work Ability to the job market and supporting them even better.

In 2016 the ‘Work Ability’ reform started in Estonia, which meant extensive changes for us in the field of appraising peoples' Work Ability, the payment of Work Ability support, and assisting people with reduced Work Ability in finding a job and being a larger part of society and their local community.

We are experts working in the Ministry of Social Affairs responsible for designing and developing Estonia's Work Ability policies, our current primary task is to ensure the successful implementation of the Work Ability reforms.

Since the UK made similar changes to its employment policies over the past few years, and Estonia partially based its approach to this element of social policy on UK experiences when launched in 2009, we would like to hear about the experiences of experts in the field regarding both good solutions as well as any mistakes made, difficulties in introducing changes, as well as handling setbacks and communicating the changes to those people that use the services.

We will meet with representatives of the Department of Work and Pensions to hear about their experiences, and we will also visit Jobcentre Plus to talk to their employees and listen to their view from the frontline.

We are also highly interested in the UK's practices in transferring some of these services over to the private sector, as we believe this to be one of the possible solutions in Estonia. With the assistance of the IEP we will be meeting several service providers from the private sector, all who are Members of the Institute of Employability Professionals (IEP), and we hope to gain valuable ideas for starting to develop this practice in Estonia. Our job in setting policy is often more theoretical, yet we find that practical experiences can be very valuable to us for the purpose of creating a functional system and avoid possible mistakes and learning from any challenges, issues faced and successes in the UK so far is invaluable as we start the next phase of our journey toward social and welfare reform.

The IEP and the Learning and Work Institute have also invited us to participate in the IntoWork Convention 2017, where many topics that are relevant and interesting to us will be discussed. We look forward to seeing you there.

We will be very busy on our visit with a full diary schedule planned but we expect to return home richer with really valuable knowledge gained.”

David Imber FIEP, PVRA said “I have had the privilege of working with colleagues in Estonia since the early years of their independence, helping them shape practice in employment support, and making some good friends among the very professional people there. For the IEP to extend this collaboration to include more experts from more sectors can only enhance our contribution, and, equally valuable, the learning we gain and the opportunities that we can create.”

Scott Parkin FIEP, Chairman of the Institute if Employability Professionals said; “We are really pleased to be welcoming colleagues from Europe to share their best practice and for us to be able to organise for them to meet interesting and knowledgeable professionals from all areas of policy and service delivery here in the UK. We expect to learn much from the experience and believe this will be the start of a long and fruitful relationship with experts from Estonia.

This post has not been tagged.

Share |
PermalinkComments (0)
 

General Election Results 2017

Posted By Heather Ette, 16 June 2017
Updated: 15 June 2017

General Election Results 2017 - Sector Response

IEP Chairman Scott Parkin FIEP, said: “The election result certainly highlights a drive and passion amongst young people to stand up and be counted and, perhaps more importantly, to call for change.  The new government has a responsibility to listen to these voters and take heed if they are to really learn lessons from the result.  We are living in a changing world where no one really knows what is in store and what the future will bring but the election result is a reminder that we all have a voice and we have the power to use it. 

"People are struggling, many people who are in work are also in poverty and many people who are working two or three jobs are finding it difficult to make ends meet. Whilst the government has a serious job to do in focusing on low pay and making sure work ‘works’ we in the employability sector have an important job to do in developing the skills of people to help them gain and progress in employment, this is especially relevant and pertinent to those new young voters.  We also have a responsibility to support people to gain employment within environments that have favourable working conditions and that we support them to progress within their careers, at the same time improving UK PLC’s productivity. The services we provide as a sector are always necessary and highly valuable in creating a fair and thriving economy and the IEP will continue to promote the benefits of developing our Members so that the ‘Future Adviser’ is properly equipped to provide the high-quality support people deserve.

"We look forward to working with the new government to make these aims a reality and we welcome the opportunity to inform and influence the changes that are needed to support our vision; The IEP is dedicated to supporting the people who support others gain work, progress in work and retain work."

 

ERSA’s Chief Executive, Kirsty McHugh, said: “ERSA looks forward to working with the new government to ensure that we have a robust labour market that delivers for everyone. The election result points to the need for a much stronger domestic policy focus and the next government needs to focus urgently on welfare support, low pay, social mobility and opportunities for young people if it is to deliver a comprehensive Brexit deal that works across society. ERSA’s election ‘Minifesto’ points to some of the solutions that we believe should now be prioritised.

“ERSA believes that the new government should develop an agenda that demonstrates leadership on the great domestic issues of the day, underpinned by a welfare system that can deliver transformational impact by supporting communities across the country. At the heart of this will be setting in train planning for its proposed Shared Prosperity Fund while also ensuring we fully allocate all of the crucial 2014-2020 European Social Fund pot. Additionally, to solve the UK’s great productivity challenges, the government should establish an independent in-work progression service, while also ensuring that all jobseekers are guaranteed access to high quality specialist employment support. ERSA also believes that the new government should go one better than the Conservative’s manifesto and maintain its previous laudable commitment to halving the disability employment gap.

“The message from the electorate is clear: the government must refocus its activities, prioritising its domestic agenda. Only then will the government be able to secure a stronger post-Brexit Britain.”

 

David Hughes, Chief Executive of the Association of Colleges, said: “Last night’s election result has left us all in limbo. In the short term, the uncertainty and possible delays put even more pressure on some of the key operational decisions which DfE need to make very quickly.

 “Throughout this short election campaign, our message has been simple. For the UK to succeed in a post-Brexit world, this country must be more self-sufficient in skills. Colleges are ready to make this a reality. We need to develop a culture of lifelong learning and make this the norm in all communities for all people. To achieve this, colleges need to have the right investment. We will continue to push this message to the next Government, however this is formed.

“We also have a very different dynamic in national politics and in Parliament. If we have a minority Conservative government or a coalition led by the conservatives then they will face a confident and more legitimate Labour opposition. Labour made gains on a platform which moves on considerably from the austerity focus of the last seven years. That will help us build the case for more post-16 investment.

“The strong turnout from young people is good news. Colleges across the country have worked hard to encourage voter registration as well as running hustings and debates. We live in a participatory democracy, and getting young people engaged is good for all of us.”

 

Stephen Evans, Learning and Work Institute, comments: "After the last few years, we perhaps shouldn't really be surprised by another unexpected election result. It is not yet clear what form the next government will take or whether a further election will be needed in the coming months or years. And with Brexit negotiations due to start in less than two weeks, it is not entirely helpful that we don't know who will be negotiating or for what.

"Nonetheless, the challenges we faced yesterday are still the challenges we face today. We need to secure a Brexit outcome that gets investment in people, skills and jobs: our #futureESF campaign continues. We need high quality technical and vocational education for prosperity and opportunity. And we need to invest in people so everyone has a fair chance in life.

"And of course, all current government policies remain in place at this time: we need to keep engaging young people and adults in learning, and employers in investing in skills. When a new government and ministers are appointed, we will be working to secure the priorities for investment in people we set out in our pre-election manifesto. The phrase that springs to mind is: keep calm and carry on."

 

A summary of the main manifestos is available here. The Prime Minister has carried out a cabinet reshuffle, with David Gauke, a former treasury minister, becoming the new Secretary of State for Work and Pensions. A full list of the cabinet can be found here

This post has not been tagged.

Share |
PermalinkComments (0)
 

From The Top

Posted By Heather Ette, 31 May 2017

New Employability Apprenticeship Standards on the Horizon

The Terms of Reference for the Employability Apprenticeship Trailblazer were agreed at the Employer Development Group’s meeting earlier this month chaired by IEP and attended by AELP, Working Links, Seetec, Salvation Army, WorkPath, Pluss, G4S, Reed in Partnership, Remploy and Serco. Many other organisations have supported so far but were absent due to work going on around the Work and Health Programme.

The initial focus for the Group will be to develop the standards for Level 3 and Level 4 ‘Case Manager Employment and Skills Support Practitioner’ (please note this is a working title) with other standards at other levels being anticipated at a later date.

Alongside the Standards the group will develop an assessment plan and be responsible for the overall direction of the project.

The purpose of the Group is:

  • To agree a project plan for the development of the Apprenticeship Standard for both Level 3 and Level 4 Case Manager (Employment and Skills Support) Practitioner
  • To advise on any risks and issues that will impact upon the project
  • To ensure that relevant policy considerations are taken into account throughout the course of the project
  • To monitor progress with the project and recommend any changes needed to ensure that the outputs are delivered on time and to an acceptable quality
  • To provide advice and guidance on all aspects of the project
  • To provide guidance around consultation with an appropriate range of stakeholders
  • To agree a joint communications plan

The role of the IEP will be to chair the Employer Development Group on behalf of the Lead Employer), provide a secretariat role for the group, liaise with the DfE Employer Relationship Manager, develop and implement a Communications Strategy and support the development of a pool of providers of training and assessment who are ready to provide ‘End Point Assessments’.

IEP Chair Scott Parkin FIEP said “There are some really exciting discussions taking place around the development of these standards, it’s so important to have the right people around the table and support is growing at every meeting.  The ideas and input from the group’s representatives will ensure that people with a range of skills and competencies are able to benefit and that the Standard takes into consideration all of the core qualities that are needed to create and develop standards of real quality that are fitting for our profession.”

The next meeting will take place on Tuesday 20th June in Birmingham.

This post has not been tagged.

Share |
PermalinkComments (0)
 

IEP Update

Posted By Heather Ette, 05 May 2017

IEP appoints new leaders for Corporate Affiliates Group

The IEP is delighted to welcome Stewart Holdsworth MIEP (Serco) and Claire Illingworth MIEP (Seetec) as Chair and Vice Chair respectively of the Corporate Affiliates Group.

This group is the eyes and the ears of the profession with representation from over 30 employers, large and small, who all share the IEP’s vision to develop skills in our sector and to build a vibrant, dynamic and sustainable profession.

Speaking of his appointment Stewart said “Given that we are the core employer group I think we also have a responsibility to act as ambassadors for the profession in as much as we should be prepared to lead by example and take the initiative on behalf of the wider sector. To that end, I think the Corporate Affiliates Group can be the key driving force behind IEP’s progression and in the realisation of its vision and strategic plan; by ensuring we and our represented organisations embed the IEP vision in all that we do both internally and externally, making sure that we build a profession we can be proud of.

The wealth of knowledge, expertise and experience within the Corporate Affiliates Group (from their organisations and representatives) means that it has to be a vehicle for sharing best practice and generating the ideas needed to deliver IEP objectives in an innovative and impactful way. In that way I very much see the Corporate Affiliates Group as the thought-leaders of the profession!

I feel very privileged to Chair the Group at what is an exciting time for the industry and to be taking on the role as the IEP moves into its next phase of development. As the institute looks to finalise a new strategic plan I am hoping to support the Corporate Affiliate Group as best I can to build upon the good work already achieved, and through a collaborative effort continue to progress IEP’s objectives, ultimately growing the membership and enhancing the services it can provide. This will enable as many frontline employees as possible to develop new skills and progress in a profession in which they feel invested and proud to be part of.”

Claire said “For me, the Corporate Affiliates Group act as a conduit between frontline staff and the wider sector. They are the core employer group that represents professional individuals who are members of the IEP and are also integral in driving the success and momentum of the IEP at a all levels within their own organisations. Working within Learning & Development, I hope to not only bring my own knowledge and expertise of what my employees need in order to do their jobs well but also, to learn about the changing landscape so that I can prepare and plan for what is to come in the future.”

This post has not been tagged.

Share |
PermalinkComments (0)
 

Join us at the Fellows Dinner

Posted By Heather Ette, 28 April 2017
Updated: 19 April 2017

The IEP is delighted to present its third Fellows' Dinner in Birmingham, kindly supported by APM

Join your hosts to discuss key issues, network and share ideas amongst those at the heart of the employability profession.

For those attending the ERSA IEP Working Towards Better Mental Health Conference on the 26th June, the dinner follows the Conference.

You can also book your Conference ticket here.

 

 

APM (Advanced Personnel Management) is a leading provider of employability, youth, justice & skills services. Each year, APM assists more than 70,000 people.

Date and Time

Monday 26th June 2017

19:00pm – 10:00pm

Location

OPUS

53 Cornwall Street

Birmingham

B3 2DE

View Map

Details

For price, menu and booking information please click here

This post has not been tagged.

Share |
PermalinkComments (0)
 

Working Towards Better Mental Health’ Conference Bursaries now available for IEP Members

Posted By Heather Ette, 26 April 2017

Bursaries NOW available for IEP Members to attend the joint IEP/ERSA Conference ‘Working Towards Better Mental Health’ Conference

This exciting Conference will take place on 26th June in Birmingham and follows our successful collaboration with ERSA last spring.  The focus this time will be on increasing the knowledge and skills of the employment support sector and provide both policy related and practical examples around supporting jobseekers with mental health problems and other barriers to gaining work, progressing in work and sustaining work.

The aim of the IEP Bursary is to provide an opportunity for sector practitioners to learn and share first-hand information about the new challenges facing our sector with the advent of the Work and Health Programme and to discuss the skills required to support a ‘new’ type of customer. This is also central to the IEP’s vision of empowering individuals to gain relevant knowledge and understanding, building their skills and delivering better outcomes through continued professional development. We hope each bursary will provide a beneficial learning, networking and development opportunity and will provide a forum to share ideas and best practice with colleagues and other peers in the sector.

The IEP Bursary includes a full delegate package at the conference, and a special certificate that will be presented to the winners on the day.

If you have any queries regarding the IEP Bursary 2017 please email enquiries@iemployability.org

IEP members wishing to apply for the Bursary can enter by writing a submission (of no more than 500 words), under the title of: 

"Why I should attend the IEP/ERSA ‘Working Towards Better Mental Health’ Conference and how this will benefit my professional development"

Entrants must also include their full name, job title, employer’s name, e-mail address, contact phone number, and IEP designation (AIEP or MIEP). Entries must be received by emailing enquiries@iemployability.org by 5.00pm on Friday 26th May 2017. Please refer to ‘IEP Bursary’ in the subject line of your email.

Eligible IEP members who apply to the Bursary competition, but who are unsuccessful, will still be able to purchase a conference ticket at the special early bird price of £150 plus VAT before 5th June.

Terms & Conditions:

The Bursary is open to any current AIEP or MIEP (Fellows are excluded). Late entries will not be considered. Entries will be judged by a panel from the IEP and ERSA. All entrants will be notified of the outcome of the competition as soon after the closing date as possible.

The panel’s decision will be final, and no correspondence regarding the outcome will be considered. Bursaries must be taken by the winning entrants, and are non-transferable. No alternate prize / cash alternative is available. The Bursary excludes travel to and from the conference venue, the cost of which will need to be covered by the winners, or their employers.

We hope that you decide to enter, and look forward to your submission.

This post has not been tagged.

Share |
PermalinkComments (0)
 

IEP Update

Posted By Keith Faulkner CBE FIEP, Acting IEP Chair, 23 April 2017
Updated: 19 April 2017

Applications sought to join the Membership and Nominations Committee

Applications are invited for two new members to join the MNC.  Whilst current members are all Fellows, applications are sought from a wider circle of IEP members as part of the Board’s strategy to expand democracy and engagement throughout the membership.

What does the Committee do?

The Committee is responsible to the IEP Board for recommending:

a)    the qualifications and experience required for each grade of IEP membership

b)    ensuring that effective membership processes are in place and correctly administered by the executive

c)    assessing all applications for Fellowship of the IEP. 

The Committee may also make recommendations to the Board, or may be asked by the Board to consider, any issue related to IEP Membership.

How often does the Committee meet?

The Committee generally meets formally about three to four times a year, usually in central London, but also holds conference calls on specific topics or Fellowship applications and makes initial assessments of applications by exchange of e-mails.

Who are the existing Committee members?

The Committee Chair is Keith Faulkner, the Deputy Chair is Sean Williams and the other current members are Stuart Vere and Stuart Knowles.  Following other MNC members standing down we want to broaden the range of expertise and experience on the Committee through these two new appointments. 

Are expenses reimbursed?

As with all non-executive roles in the IEP expenses are not generally reimbursed although we are fortunate that many employers of IEP members do agree to encourage active engagement with the IEP by doing so.  In exceptional circumstances, if these expenses would inhibit a member taking up a Board or Committee role, some reimbursement might be considered.

What experience is required?

  • We are seeking Fellows or Members who meet the following criteria:
  • At least two years membership of the IEP
  • At least 5 years in a management or senior supervisory role
  • Experience as a member of a board, committee or taskforce.

How do I apply?

Please e-mail your application, titled ‘MNC Application’, to enquiries@iemployability.org no later than 21st May 2017.

In that e-mail briefly confirm:

a)    your name, grade and approximate length of IEP membership

b)    the roles you have held over the last 5 years and

c)    the boards, committees or taskforces on which you have served. 

Then, in no more than 300 words, please describe why you are interested in joining the MNC and what attributes, knowledge or  expertise you think you would particularly bring to the Committee’s work.  Finally provide a telephone number and e-mail address so that you can be contacted in the event of any questions.

Timescales

We hope to be able to confirm those appointed to the Committee by mid-June.

Keith Faulkner CBE FIEP

Chair – Membership and Nominations Committee

This post has not been tagged.

Share |
PermalinkComments (0)
 

From the Top

Posted By Heather Ette, 16 April 2017
Updated: 05 April 2017

Fantastic Turnout to Discuss Future Standards

The first Employability Apprenticeship Trailblazer Employer Group Meeting took place in late March with a packed room of sector professionals.  The meeting, delivered in partnership with Seetec and hosted by Working Links, provided an understanding of the views of the sector concerning the Trailblazer, set actions to achieve before the next meeting and agreed a consensus going forward.

 Samantha Rope, Group HR Director of Seetec said ‘It was great to see so many organisations in our sector supporting this event, highlighting an appetite for us all to work together to discuss our needs and ideas around the types of ‘Apprenticeship Trailblazers’ we would like to develop.

 ‘Much time was spent reflecting on the challenges faced by employees in the sector, the competencies that underpin our work and our desire to develop a solution that supports career development and progression from equivalent of Level 2 to Degree level.

 ‘Because standards are flexible according to an organisation’s delivery model it is important that those standards are translatable across companies and one of the key outcomes of the meeting was the need to identify synergies with other ‘Case Management’ roles to enable movement across sectors.’

 IEP Chairman Scott Parkin FIEP said ‘This is a very important time for our profession and as such we need to think more innovatively about how we go about what we do. The ’employability sector’ is changing, it will become more integrated and, as such, those working within it will require knowledge, understanding and the ability to broker successful partnership relationships for the benefit of the customer. It will also become more diverse in the range of delivery organisations and the various sectors responsible for delivering employment support services to customers who in turn are becoming more complex and have intensive support needs requiring a multi-agency approach to service delivery.

 We are looking to understand the synergies in the skills and capabilities across these other sectors so that we can ensure that the standards we develop facilitate both vertical and horizontal career progression pathways across a range of sectors.’

A second meeting has been organised on Thursday 11th May, to widen engagement across the sector providing the opportunity for increased involvement this will be open to as many organisations from inside and outside the sector as possible. For more information please contact enquiries@iemployability.org.

 

This post has not been tagged.

Share |
PermalinkComments (0)
 

From the Top

Posted By Keith Faulkner CBE FIEP, Acting IEP Chair, 09 April 2017
Updated: 05 April 2017

IEP Board Update - Skills and Standards, Policy, Collaboration and much more

By Keith Faulkner CBE FIEP, Acting IEP Chair

I really hope that you are enjoying these updates from the IEP Board Meetings and that they help to explain what we are discussing when we meet.  Much progress has been made over the past few months which was duly noted at last week’s IEP Board Meeting. Some significant achievements were highlighted and new developments have been agreed in line with our vision and 5 Themes for delivery for 2017 which I am pleased to share with you.

Membership

We have continued to develop our Fellows campaign, welcoming new Fellows into the fold since the last meeting in February and with a number of applications in the pipeline.  We will be announcing dates for a series of Fellows’ Dinners shortly.  

We are delighted to have secured the support of three new Corporate Affiliates; Parkhouse Bell, Red Cape Partners and Volition over the past couple of months.

Policy

We have submitted formal responses to the Work, Health and Disability Green Paper consultation, the Department for Education’s Online Survey about Work Placements in Technical Education and the consultation from the DWP on its Merlin Refresh, helping to build our influence in the sector.

The Institute of Apprenticeships have approached us to give our views on the Apprenticeship Levy and we recently met with Jobcentre Plus as part of an ongoing discussion about ways we can help support their workforce prepare for the new challenges ahead.

Our first Employability Apprenticeship Trailblazer meeting took place in March. It was a huge success and attracted an excellent turnout. We discussed the possibility of the IEP becoming an End Point Assessment (EPA) organisation or the quality assurance element of the delivery process. A second meeting is planned for 11th May where we will widen our invitation so that more organisations can get involved.

We are discussing ways we can extend the IEP’s reach across the whole of the UK, developing bespoke services for colleagues in Wales, Scotland, Northern Ireland and the Republic of Ireland.

IEP is supporting a visit from government ministers from Estonia who are here to learn how services are contracted and delivered in the UK with a particular interest in services for disability and health. We expect this will be the start of a positive new relationship.

Partnerships

Together with APM’s Pat Russell we delivered a Webinar for GUAC aimed at increasing collaboration between the housing and employability sectors and to discuss the role of the ‘future adviser’. As a result of this collaboration the IEP Board have agreed a MoU for IEP and GUAC to work closer together.

The IEP/ERSA ‘Working Towards Better Mental Health’ Conference has been confirmed for 16th May in Birmingham (bursaries will be available so watch this space).  We have also secured 2 free ‘bursary’ places for IEP Members to attend the Work in Progress Conference in Birmingham in April. We were able to send over twenty IEP Members to a conference entitled Skills, Employment and Growth in Salford where feedback was good on their experience.

We held a training Webinar in partnership with Seetec’s HR team to provide Seetec employees with an understanding on how to utilise the IEP website more effectively and how to use all the available resources to maximum effect. 

The IEP is developing its ‘Disability Confident’ initiative to promote disability awareness amongst employers. 

CPD, Skills and Qualifications

In partnership with Working Links and Seetec and, through our Employability Apprenticeship Trailblazer, we aim to foster relationships with the Probation Institute to promote the transferability of skills required for employment support professionals and some roles within probation.

We are further developing our CPD initiatives with a trial soon to begin with Remploy to support their members in achieving learning outcomes.

In partnership with Serco, we are looking to improve resources for employability professionals who may be working on more ‘skills’ based contracts, extending IEP’s services.

We will be carrying out a skills and qualifications review to include the ‘Endorsed by IEP’ Programme, formalising the role we play in promoting career progression and adding value for members and providers alike.

Finally, we will continue to develop our training and development programme to match the diversification of the sector, providing and developing content which aids a wider range of employability professionals from the skills, justice, housing and other sectors to engage.

The next IEP Board Meeting will be held on 8th June after which we will provide you with a further update.

 

 

This post has not been tagged.

Share |
PermalinkComments (0)
 

IEP Access to Learning Webinar

Posted By Claire Illingworth MIEP, People Development Consultant, Seetec, 30 March 2017

Access to Learning - Webinar Helps Employees at Seetec Access Resources

The IEP delivered a ‘first of a kind’ webinar for employees of Seetec focused on how they can get the most from the IEP website and access a range of tools and information to help them prepare for the impact of the Work and Health Programme and the new cohort of customers with complex and intensive support needs.

IEP’s newly formatted knowledge bank, CPD and forthcoming networking and training events were all showcased in this webinar with the purpose of encouraging employees who are not currently IEP members to identify the benefits of IEP membership and to showcase the wealth of information they could get access to if they were an IEP Member.  It was also an opportunity to help employees who are already members to get the best out of their membership and to see how the learning resources can help to supplement and complement Seetec’s own in-house online learning offer. 

Claire Illingworth MIEP, People Development Consultant at Seetec said ‘We really like to encourage employees to access learning materials at the point of learning need rather than taking precious time out of the office to attend formal training which doesn’t always facilitate the behavioural changes needed’.

Over the last year, the IEP has become significantly more adept at supporting learning and development teams to deliver what is really necessary to the frontline and are currently working with HR teams across the country to look at how the IEP can help improve delivery outcomes by recognising the learning and CPD that is already taking place across the sector.

The IEP have developed their own suite of training and learning materials through its Induction Pack and members can access these on-line . We have also launched the ‘10 Things’ series working in association with several third sector organisations to develop quick and easy to understand guides that cover a huge range of specialist subjects for customers with specific needs.

‘Building informal learning capabilities allows employees to keep in touch with the modern world where knowledge is readily available at the touch of a screen or keyboard. The resources on the IEP website really help to underpin this philosophy and help to ensure that our employees are getting access to high quality, industry specific material’ said Claire.

Thisara David, IEP’s Head of Operations who co-delivered the webinar said ‘Our primary aim is to become the place to go when people want help to support their customers.  We were really pleased to engage with Seetec’s employees in this way and we would positively encourage other organisations to approach us so that we can help promote our resources to better equip their staff with the knowledge and support they need to deliver expert advice’.

A recording of the webinar can be accessed here

 

This post has not been tagged.

Share |
PermalinkComments (0)
 
Page 1 of 3
1  |  2  |  3
Association Management Software Powered by YourMembership  ::  Legal